Meeting aimed to strengthen consumer grievance redressal mechanism under “One Nation-One Ombudsman Scheme”

KARGIL, JUNE 27, 2022: To create awareness about banking consumer protection and grievance redressal mechanism available under Reserve Bank-Integrated Ombudsman Scheme (RBIOS) 2021, a Townhall Meeting was organized today by the Office of Reserve Bank Integrated Ombudsman, Jammu here at Townhall, Kargil.

Deputy Commissioner and CEO, LAHDC, Kargil Santosh Sukhadeve, was the chief guest on the occasion while Ombudsman, RBI Jammu, Ramesh Chand, and Deputy Ombudsman, RBI Anil Kumar Reshi, more than 225 customers of regulated entities i.e. banks, Non-Banking Financial Companies and Pre-paid Instruments-wallet, members of the local Traders Association, Hoteliers Association and other associations, senior officials of banks and branch heads of Kargil district also attended the meeting.

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DC Santosh appreciated the efforts of the RBI Ombudsman in reaching out to Kargil with the mission of creating awareness and also listening to the grievances of the masses. He exhorted people to make best use of this opportunity and express their grievances in a free and fair manner.

The Deputy Commissioner said that such a consumer-centric activity had not been conducted in the district for a long time.

He also commended the efforts being made by RBI in safeguarding the rights of banking consumers through various measures including literacy campaigns being run by the RBI through various media.

In his address, Ramesh Chand highlighted the customer-centric features of the RBIOS-2021, which aims to address the grievances of consumers against regulated entities such as banks, NBFCs and payment service participants, etc. by adopting the ‘One Nation One Ombudsman’ approach.

He explained various initiatives being undertaken by the Reserve Bank to protect and safeguard the customer rights and the manner of functioning of the Office of Ombudsman in meeting the objective of customers’ grievances redressal in cost free, expeditious and fair manner.

Ramesh cautioned the participants about use of different innovative methods of digital fraud by the fraudsters and appealed to the participants to stay active to the dangers these miscreants pose to people. The Ombudsman encouraged the participants to come forward with their grievances.

Later, Anil Kumar Reshi, Deputy Ombudsman, RBI in his presentation discussed all aspects of complaint management by RBI and various methods of lodging complaints.

He also discussed at length, various types of modus-operandi used by the fraudsters in duping the innocent people of their hard-earned money while highlighting various measures and cautions that need to be observed by the banking consumers.

He also shared some examples of cases being dealt with by the office for more clarity to the participants. He advised all the participants to visit RBI website https://cms.rbi.org.in for further details on filing of complaints etc.

The meeting was concluded with an interactive session, wherein the participants raised their grievances and doubts related to deficiency in banking services and filing of complaints. A few complaints were also redressed on the spot during the meeting.